Relevant Policies

In accordance with the Corporate Sustainability Policy, BTS Group has announced relevant policies as guideline for the 4 business units to comply and implement.

Stakeholder Engagement

BTS Group focuses on the importance and power of stakeholders, respects their rights, and conducts towards the stakeholder with fairness and transparency. Stakeholders include people who are affected by the Group, those who may impact the Group business, as well as those interested in our businesses. The BTS Group has defined, identified and analyzed stakeholders as 7 categories of people and entities. BTS Group has formulated customized methods of participation engagement channels, and disclosure of information, which meet particular needs to these different categories, in order to acknowledge, understand and suit their interests and expectations, as well as use feedback during decision making processes and in our operations.


Human Rights

BTS Group respect to human rights and equal employment practices. In 2017/18, BTS Group announced its Human Rights Policy, which is fully conforming to The UN Guiding Principles on Business and Human Rights, The International Bill of Human Rights, The Universal Declaration of Human Rights (UDHR), The International Covenant on Civil and Political Rights (ICCPR), The International Covenant on Economic, Social and Cultural Rights (ICESCR) and The ILO Declaration on Fundamental Principles and Rights at Work. Given this, BTS Group aims to manage diversity in the workplace with equality and fairness regarding gender, age, education, nationality, race, color, religion, citizenship as indicated in the Business Code of Conduct.

Human Rights Risk Assessment and Due Diligence Process is also in place to ensure that the way BTS Group does business abides by the principles of human rights protection. Moreover, communication channels to receive information and complaints related to human rights issues are provided to come up with proper preventive and problem-solving guidelines.


BTS Group has attached great importance on supplier chain management in the same manner as business operation by ensuring sustainability in all respects. BTS Group aims to manage supply chain based on corporate governance principles and recognition towards the environment and society to prevent any risk that may directly and indirectly affect the BTS Group’s image and operations via our supply chain. At the same time, sustainable supply chain management will also increase new business opportunities via the BTS Group supply chain from upstream to downstream.


BTS Group recognizes the role and responsibility of contribution to the community and society because good living conditions in the society play an important role supporting the success of the business. BTS Group aims to improve the quality of life and well-being of the community on three areas: Public Health, Quality Education and Environmental and Ecosystem Protection. This does not only respond to the needs of the community and society, but also the expectations of stakeholders. It also provides opportunities for employees at all levels of BTS Group to participate and recognize the responsibility to the community and society through activities in order for all parties to grow together sustainably.

Priorities Public Health Quality Education and Knowledge Sharing Environment and Ecosystem
  • Increase accessibility of community to medical services for better quality of life
  • Fund the development of the potential and capabilities of Thai youth athletes to international sporting events, as well as support them to be ranked 1-10 in the world rankings
  • Support the budget for infrastructure construction and utilities to the school and community nearby
  • Provide learning opportunities for rural students and promote public transport knowledge.
  • Support the budget and organize activities for the development of environmental and ecosystem
Core Projects and Activities
  • Sky Clinic
  • Vegetarian Food Festival with Nuduan
  • Support Thai youth Badminton athletes from MCP Badminton Club
  • Next Station 'Happiness' by BTS Group Project
  • Waste Management Project
  • Planting activity

Find further information in BTS Group Sustainability Report