Materiality Assessment

BTS Group’s materiality assessment process is conducted in alignment with the Principles for Defining Report Content of GRI Standards, to identify BTS Group operations and the responses toward topics impacted to Economic, Social and Environmental aspects in accordance with the significant to both internal and external stakeholders, in order to show dedication to transparency in operations, as part of its commitment to stakeholders.

Processes to define the materiality

BTS Group has been prepared this report in accordance with the Principles for Defining Report Content of GRI Standards, consisted of Sustainability Context, Materiality, Completeness and Stakeholder Inclusiveness.

BTS Group prepared this report by considering both external and internal factors to identify material sustainability topics based on the Principles for Defining Report Content of GRI Standards, consisted of Sustainability Context, Materiality, Completeness and Stakeholder Inclusiveness, as well as the Principles for Defining Report Quality, consisted of Accuracy, Balance, Clarity, Comparability, Reliability and Timeliness with the following processes.

Step 1: Identification and Report Boundaries

BTS Group identified materiality topics by reviewing material topics disclosed in the Sustainability Report 2016/17, interviewing both internal and external stakeholders, and assessing corporate risks, business opportunities, global trends as well as sustainable development goals (SDGs).

Step 2: Prioritisation

BTS Group assessed the identified material issues from step 1 by considering based on business trends and significant impact to business both in short and long term. The Group has also conducted interviews with internal and external stakeholders such as shareholders, investors, customers, employees and community, to understand their expectations, interests and impacts to them. Then BTS Group prioritised material issues for disclosing in this report and scoped reporting boundaries of each material issue based on impact to business operations and stakeholders.

Step 3: Verification

BTS Group had verified the accuracy of material issue prioritization and proposed to the Corporate Governance Committee for review and approval the selected material issues. Then the report was proposed to the Board of Directors for acknowledgement.

Step 4: Continuous Improvement

BTS Group is focused on continuously developing the Sustainability Report and is open to suggestions and opinions from stakeholders through various channels for further improvement, including reviewing polices, objectives and goals of BTS Group.

Materiality Assessment

Topics Key Sustainability Issues GRI Standards Boundaries
Within Organisation External Stakeholders
Economic Performances ❶ Service Reliability -
❷ Customer Relationship Management  Customer Privacy
Product and Service Labeling
❸ Business Conduct Governance
Ethics Integrity
Anti-Corruption
❹ Supply Chain Management Procurement Practices
Environmental Performances ❺ Energy Efficiency Energy
Greenhouse Gas Emission
❻ Environmental Footprint Water
Effluents and Waste
Social Performances ❼ Accidents & Safety Management Occupational Health and Safety
Customer Health Safety
❽ Working Conditions & Well-being Labour Relation Management
Diversity and Equal Opportunity
Human Rights & Discrimination
 
❾ People Development & Talent Retention Training and Education
Employment
❿ Community Development Local Community